Product of

Complaint early warning system

Hear the warningbefore it's a recall.

Spot product issues weeks earlier, traced to the exact product lots.

Book a demo Watch the film0:48

Early warningSample data

Leaking packaging

4.5x its 12-week baseline

Reads every channel

Hotline Web forms Email Online reviews Retailers Distributors One view

00The film

See Pulse AI in 48 seconds.

01The problem

Every day, customers tell you what's wrong with your products.

Most of it is noise. Some of it is the start of a recall.

712

complaints this monthNorthfield Foods · Sample data

Hotline
Web forms
Email
Online reviews
Retailers
Distributors

67%

of U.S. shoppers avoid an entire food category after a single recall notice.

Source: GS1 US consumer survey, 2026

02How it hears

This is Pulse AI.

It reads every complaint channel in one view, learns what normal looks like for each theme, and traces a real spike to the exact product lots behind it.

00Every channel, one view

712 complaints. Six channels. Customers' own words.

Hotline, web forms, email, online reviews, retailers and distributors all land in one place. Read one at a time, it all sounds like noise.

01Grouped by meaning

Every complaint, every channel, grouped by meaning.

AI groups complaints into themes automatically, however customers word them. Nobody sets up categories.

"Bottle was leaking in the bag." same meaning "3 cases returned, sticky residue." Leaking packaging

02Baseline-aware alerts

It learns what normal looks like, so real spikes stand out.

Each theme is tracked against its own normal range. Normal noise stays quiet. A real spike does not.

4.5xLeaking packaging against its 12-week baselineSample data

03Lot-level evidence

Traced to the exact product and lots behind it.

Every alert links to the products, lots, channels and the exact complaints behind it, so QA can place holds fast.

88%from one SKU, Creamy Herb Dressing 16 oz, lots L-2611 to L-2614Sample data

03The product

The early warning, live.

One view of every complaint channel, with an early warning when a theme moves outside its own normal range. This demo runs on sample data, so click anything.

Northfield Foods·Quality

Live · 6 channels connected

Apr 27 to Oct 11, 2026Sample data

Early warning: Leaking packaging is above normal.

Complaints by themeweekly

Themes

712 complaints · this month · 6 channels

No categories set up. Found from the data.

Alerts

Each theme against its own normal range

Lots · Creamy Herb Dressing 16 oz

Leaking packaging · lots L-2607 to L-2618

88% from this SKU

L-2611 to L-2614 hold most of the complaints in this theme.

Channels

6 connected · keep logging where you do today

Channel mixLeaking packaging · this alert

Hotline 38%Retailer 27%Review 21%Distributor 14%

IncomingLive · themed on arrival

Settings

Deployment · Northfield Foods

Core AIRuns on a standard server inside your network

Standard server

Theme namingLoopLM, Aether AI's private on-premise LLM

Data leaving the networkComplaints stay on your own servers

None

Per-complaint feesThe core AI runs on your own server

None

BaselineEach theme tracked against its own normal range

12 weeks

Northfield Foods is a fictional company. All data in this demo is sample data.

04Weeks earlier

Weeks earlier. With the evidence.

Pulse AI flags a theme when it moves outside its own normal range, with the products, lots and complaints already attached. Weeks earlier, before it becomes a recall.

Flagged against its own baseline
Products and lots attached
The exact complaints, one click away

Illustrative

05Every team

One live view for every team.

QA, customer service and leadership look at the same live picture. Pulse AI works with your existing complaint and quality tools, so nobody changes how they log complaints.

Northfield Foods · QualitySample data

Themes this month

Lots · Leaking packaging

L-2609L-2610L-2611L-2612L-2613L-2614L-2615L-2616

Creamy Herb Dressing 16 oz88% of complaints in this theme

Northfield Foods · Customer serviceSample data

Channel mix · Leaking packaging

Hotline 38%Retailer 27%Review 21%Distributor 14%

Responses

Bottle was leaking in the bag.Replied
Sticky residue on the cartons.Replied
Dressing seeping from the neck.Pending
Leaking bottles in two cases.Replied

Northfield Foods · LeadershipSample data

Early warning

Leaking packaging this week4.5x its 12-week baseline · lots L-2611 to L-2614

6 other themes within normal range

Pulse AI

Complaint logKeep logging where you do today.
CRMKeep logging where you do today.
EmailKeep logging where you do today.
Retailer portalKeep logging where you do today.
Spreadsheet uploadsKeep logging where you do today.

06Private by design

Private, on your own servers.

The core AI runs on a standard server with no per-complaint fees. Theme naming can run on LoopLM, Aether AI's private on-premise LLM, so no data leaves the network.

Runs on a standard server

The core AI runs on a standard server inside your network.

No per-complaint fees

The core AI runs on your server, so there is no fee per complaint.

Theme naming on LoopLM

Aether AI's private on-premise LLM names the themes.

No data leaves

Complaints, products and lots stay on your own servers.

07How it works

From complaint to evidence.

01
Connect

Hotline, web forms, email, online reviews, retailers and distributors. Pulse AI works with your existing complaint and quality tools.
02
Group

AI groups every complaint by meaning into themes, however customers word them. Nobody sets up categories.
03
Watch

Each theme is tracked against its own normal range, so real spikes stand out and normal noise does not.
04
Act

Every alert links to the products, lots, channels and exact complaints behind it, so QA can place holds fast.

08Questions

Questions, answered.

Anything else, ask the team at Aether AI.

Talk to Aether AI

Pulse AI is a complaint early warning system from Aether AI. It reads every complaint channel in one view and helps you spot product issues weeks earlier, traced to the exact product lots.

No. AI groups complaints by meaning into themes automatically, however customers word them. Nobody sets up categories.

Each theme is tracked against its own normal range. When a theme moves outside it, you get an early warning. Normal day-to-day noise stays quiet.

Every alert links to the products, lots, channels and the exact complaints behind it, so QA can place holds fast.

No. Pulse AI works with your existing complaint and quality tools. Keep logging where you do today.

QA, customer service and leadership, all from one live view.

Nowhere outside your network. The core AI runs on a standard server, and theme naming can run on LoopLM, Aether AI's private on-premise LLM, so no data leaves the network.

Pulse AI is built to be low cost. The core AI runs on a standard server with no per-complaint fees. Book a demo to talk through your setup.

Pulse AI by Aether AI